Shipping and Return Policy

We love to hear from our customers! Feel free to call us with any questions you have at 212 253-5352, or email your requests at service@globalhomeny.com.

GENERAL SHIPPING GUIDELINES:

The shipping charges and applicable sales tax for each item will be added to your shopping cart during check out. Please allow 2-4 weeks for IN-STOCK delivery.

Note that the products on our website are manufactured in smaller quantities, made from unusual materials sourced from many areas domestically and around the world and often crafted by hand. This allows us to monitor the quality of our selection of unique and stylish pieces. Exquisite luxurious design takes time so if there is urgency in your order, please reach out to us before placing the order so we can provide a more accurate lead time or arrange expedited shipping.

STANDARD GROUND SHIPPING- We offer Free Ground Shipping to the USA on non-freight truck delivery required products sold on our website. Items that can be shipped via FedEx, UPS or USPS fall under this umbrella.

RATES FOR TRUCK DELIVERY ITEMS-

*Front-Door Delivery– Flat rate of $199/item delivered via LTL which are generally large décor and furniture items that need a freight truck for delivery. Front Door Delivery service is delivery to your front door. There will be no unpacking, debris removal or placement in room of choice. The delivery appointment is made for a four (4) hour window Monday through Friday during normal business hours of 8:00am – 5:00pm.

*Concierge Delivery– Additional fee of $100/per item but capped at $200. The upgrade is only available for items shipped via LTL which are generally large décor and furniture items that need a freight truck for delivery. Concierge Delivery (otherwise known as White Glove service) includes placement in room of choice (up to 2 flights of stairs), unpacking, packaging removal and assembly (if required). This service does not include the removal of existing furniture, electrical or component hookups (including wall mounting). The delivery appointment is made for a four (4) hour window Monday through Friday during normal business hours of 8:00 AM – 5:00 PM. Time-specific deliveries are subject to an additional fee of $90 and homes with more than 2 flights of stairs are subject to an additional fee of $33 per additional flight. Unsuccessful delivery attempts may incur an additional fee of $75.

Please note furniture items ship from different warehouses, items ordered together are not always shipped together and may arrive at different times. All cribs & beds ship unassembled and flat packed. Dressers, gliders, ottomans, headboards & chairs ship fully assembled and individually wrapped/boxed.

INTERNATIONAL SHIPPING – DUTIES & FEES

Customers are responsible for all international custom and duty fees.
These are in addition to, and not included in, the cost of shipping.
As a business, we are obligated to declare all items as merchandise. We are not able to mark items as “gift.”
If the customer has a freight forwarding company they would like to use, they must provide shipping information, contact name, phone number and account number.
Once accepted by the freight forwarding company, Global Home is no longer responsible for storage and delivery to the customer’s final destination.

DAMAGED/DEFECTIVE MERCHANDISE
Please inspect your purchase as soon as it arrives.

If there are damages on the exterior of the shipment, REPORT IT TO THE DRIVER AND ON THE DELIVERY RECEIPT. DO NOT SIGN THE RECEIPT WITHOUT NOTATING THE DAMAGES.
In the unlikely event that your order arrives damaged, defective, incomplete or incorrect:
- You must notify us within 48 hours of receipt.
- You are entitled to a replacement for the damaged item.
- No claims can be made after 48 hours.
- ALL THE ORIGINAL PACKAGING MUST BE SAVED FOR
  RETURNING THE PRODUCT.

All returned items must be returned in original, sealable and unused condition with the original packing materials. Please make sure that items are well packed (additional packaging may be necessary) and insured for the full amount. A restocking fee may apply to any order not received in good condition. Shipping cost are non-refundable and all costs for return shipment are the responsibility of the customer.

To make a return or exchange, you will need a Return Merchandise Authorization number. To obtain this, email info@globalhomeny.com or call 212-253-5352 for a return authorization. Please include your order information and a list of the item(s) you are returning in the body of the message. We’ll then reply back with your RMA number, which you’ll need to include in the address field of your package. This RMA number is very important to ensure proper tracking and handling of returned goods. Do not return any product(s) until you have received an RMA number.

Upon receipt of the shipment, Global Home will contact you by email to confirm your website credit. Please reference your RMA number or original web order number when calling to check on the status of your return.

RETURNS & EXCHANGES

FURNITURE ORDERS:
No refunds or returns will be considered on furniture large enough to require freight shipping. Included in this category are sofas and sectionals, tables, desks, large storage cabinets and shelving and some mirrors. Please consider your purchase carefully before ordering any items from these categories.

Measure your space accurately (including entry doors and stairways) to ensure the piece(s) you are considering will fit. Global Home is not responsible for ordered pieces not fitting into your space or matching your decor, or if you change your mind after you've ordered.

Made to Order furniture are non-returnable and sales are FINAL. We will consult with you via phone or email to make sure all questions you have about the piece are answered before placing an order. We will provide any fabric samples for upholstered pieces as well.

OTHER ORDERS:
You may return your UPS or FEDEX- able items in its original condition and packaging within 7 days of receipt for website credit.

Products that have been altered or modified in any way are not eligible for returns or replacements or refunds
You will be responsible for all return shipping costs.
All returned items must be returned in original, sealable and unused condition with the original packing materials. Please make sure that items are well packed (additional packaging may be necessary) and insured for the full amount.
A 20% restocking fee will apply.
Shipping cost are non-refundable and all costs for return shipment are the responsibility of the customer.
We recommend that you insure your return shipment and provide the seller with the shipment tracking number.
Credit will not be issued for items damaged in return transit or for returns that are never received.

SALES & PROMOTIONS
We do not offer rain checks if an on-sale item sells through, and as a result is out of stock. Furthermore, the price you pay at the time of purchase is the price you pay. If an item is put on sale after you purchase, but before you receive your goods, we can not extend the sale price to you. Discounted sale items are final. No exchanges or store credit is given on these items.

PRIVACY POLICY
Global Home respects your privacy and is not in the practice of selling, loaning, renting, trading or giving away any personal information that you provide when placing your order. Personal information provided is only to be used for Global Home business, such as processing an order, shipping your package or providing you further promotional information via email.

PAYMENT OPTIONS
We accept Visa, Mastercard, American Express and Discover as forms of credit card payment as well as Paypal and Amazon Payments. If a bank transfer is preferred, we can email an invoice.

CREDIT CARD SECURITY
Our online payment system is provided to us via SHOPIFY PAYMENTS powered by STRIPE, Paypal and Amazon Pay and are all secure. However, if for any reason you do not feel comfortable with using your credit card online, you can call us at (929) 499-2106 or email us at service@globalhomeny.com with your order information, your address and phone number where you can be reached. We will then call you for your credit card information.

SALES TAX
We collect sales tax on all orders shipped to addresses in New Jersey.
Residents in other states are personally responsible for complying with local state tax laws.

VERY IMPORTANT OTHER
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It will be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

Price and availability information is subject to change without notice. We have the right to refuse or cancel any orders placed for products and/or services listed at an incorrect price, rebate or refund, or containing any other incorrect information or typographical errors. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit card account in the amount of the charge.